Refund policy

【Returns】

We do not accept returns or exchanges because of the customer’s personal preferences such as changing the color, size, pattern etc. Special orders or personalized items also cannot be returned.

In the event that a product is damaged, defective or different what you ordered, please email customer service at info@we-link.co.jp and send a detailed photo with the order number within 7 days after you received a product. We will not accept a return if you contact us after 7 days or send the item back with no contact at all.

If your return is accepted, we'll send you instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We bear the shipping cost incurred upon returns,  and the shipping method will be chosen by our side. 

You can always contact us for any return question at info@we-link.co.jp

【Refunds】

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your credit card company to process.

Please be aware that in all cases you are responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the you refuse to pay those taxes, the package will be back to us. We'll then refund you the amount of the order after having withdrawn the cost below; 

• 15% of the purchase amount as a restocking fee,
• Shipping cost at the actual rate that we have been charged by the carrier
• Shipping cost of the return of the package to us.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.